We ask that you contact us by email for technical issues so our webmaster can respond to you in the order requests are received. Our tech support email address for all services is webmaster@epatienthistory.com. If you require a phone call about non-technical issues, feel free to call us call us at (800) 556 0414. Do not hesitate to email us during the weekend, as our webmaster monitors emails religously.
If you can browse the web then you have the hardware you need. However, we recommend using Firefox or Safari web browsers free for both PC and MAC, vs. Internet Explorer. IE works, but it is an inferior web browser and we never recommend it.
We ask that you send us an email for non-technical issues or questions at admin@epatienthistory.com or call us at (800) 556 0414. Frankly, you may receive a response quicker by email than a phone call, as our hours extend beyond normal business hours, but we only answer phone calls during normal business hours. Do not hesitate to email us during the weekend, as our admin department monitors emails religously also!
No. Our affordable service and hosting fee is completely web-based. You actually pay for the use of our software and space on our dedicated, HIPAA compliant, secure server. There is no limit to the number of patients you can have register.
For ePatientHistory services, in order to provide each location with a separate admin control panel, as well as separate patient databases for each practice, it is necessary to have a separate account for each location.
ePatientPayment or eClientPayment services do not require a separate account for more than one practice, unless a separation of patient payment records is required.
Customization of your forms is included at no extra charge for up to (4) forms. Since our form format uses "panels" for each sub-section of information, (4) forms is usually sufficient for most practices. However, additional forms may be configured for any account at a rate of $100 per form.
HIPAA rules recommend that electronic transfers of personal health information and access to it are protected by encryption and authentication. ePatientHistory.com services are hosted on a fully compliant, dedicated HIPAA server to meet those standards and secure your data. Click the DATA SECURITY tab above for full details.
ePatientHistory.com is owned and operated by EMG Productions, Inc, an experienced web design/development and production studio offering a variety of online services to national clientele for over 15 years. EMG specializes in creating affordable custom online services that meet the specific needs of their clients, which include rich media, data capture, product/service presentation, video production, and web design. If you have additional questions, please contact us at (800) 556 0414.
ePatientHistory.com fully complies with the HIPAA safeguard standards to ensure that your data is safe and secure. Special precautions to make sure that your data doesn't disappear because of hardware failures, fire, theft or carelessness in software development have been employed. We have established security measures to prevent access to your data by unauthorized users on the Internet, hackers or theft of our servers. Please review our DATA SECURITY statement for details regarding our HIPAA server and procedures that keep your data secure.
ePatientPayments.com online patient data is protected with the strongest SSL encryption available through Comodo and PayPal, hosted on dedicated servers. You have the assurance that as a WebTrust certified Certification Authority, our SSL certificate provider meets the highest standards of confidentiality, system reliability and pertinent business practices as judged through qualified independent audits.
eClientPayments.com online transactions are protected with the strongest SSL encryption available through the use of PayPal technology and hosted on dedicated servers.
YES! Customizing the forms for your service is included. During the development phase of configuring your service, our webmaster will obtain copies of forms you wish to be used for your account. Your online forms will be configured to capture all the data required from your patients. You may also direct us to configure forms with fields that may only be accessed in your admin panel. This permits doctors to make entries to patient histories which are viewable only in the admin panel.
After approval and launch of your service, you can request changes via email to webmaster@epatienthistory.com. If the change is minor, i.e. text changes, there will be no charge for the edit. If the changes require reconfiguration of the database, additional panels, etc. you will be given a quote for making the changes, which must be approved and paid prior to initiating edits.
Up to (4) custom forms, with unlimited sub-section panels, is included with your service. For instance, you may require separate forms for Adults and Children, with multiple sub-section panels in each form. Therefore, one form can be configured to collect all necessary data for a patient type without the need for patients to access and complete multiple forms. This is less confusing for the patient when entering their data. Any "panels" which request information that is not pertient, can be skipped by the patient. For example, there may be panels requiring information for male and female patients. Male patients will skip the female panel, and vice versa.
Yes, you may provide us with the HIPAA notification you would like to use for your account.
Forms can be translated into other languages at a rate of $50 per form.
No, you may have an unlimited number of forms. The price for forms over the (4) included with the service is $100 per form. We recommend the use of multiple panels for sub-sections in a form to obtain information vs. many different forms, as this is less confusing and more convenient for your patients. However, you may have as many forms as you require for your practice.
No, you may have an unlimited number of custom payment plans.
Sample forms may be viewed using our online demos for all services.
A patient or client user has three options:
They can click a link on your website which directs the patient to the first page of the registration process (we provide this link for your site in various formats).
The practice, via the admin panel, can email the patient a link that will direct them to the registration page for your service. It is not recommended to pre-register patients, as this will bypass the requirement for acknowledging your HIPAA notification. By registering, your patient confirms review of the HIPAA notification required by law.
Option Three: (ePatientPayments and eClientPayments)
Payment Plans are customized for each patient or client. From the admin panel, your staff can quickly create a custom plan and email a direct URL for initiating the plan. Payment on Account requires no registration or log in, just save secure entry of account number and payment amounts.
Not a problem. Patients with family members who are also patients of your practice may enter patient histories for those family members without the necessity of having a separate account for each family memberats
Upon registration, the patient is directed to the log in page. Once a patient logs in, they may select and complete appropriate patient history forms configured for your account. They may access their account profile to change their password.
Yes. ePatientHistory patients may log in to their account and make changes or updates to their information.
ePatientPayments and eClientPayments users may log in to check payment histories.
Yes, patients may click the "print" button to view and print or save to PDF any form in their account. If they choose, they can complete their forms, print them and bring them to the doctor's office themselves for signature on-site.
When the patient registers for an account, the IP address, date and time are recorded electronically to identify the approval of the patient. In the Federal ELECTRONIC SIGNATURES IN GLOBAL AND NATIONAL COMMERCE ACT [ESIGN Act] of June 30, 2000, Sec 106 (5) states: ELECTRONIC SIGNATURE. —The term ‘‘electronic signature’’ means an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record.
1) For individual patient histories, log in to the admin panel, click the "Manage Patient History" tab, select the patient, and click the "print" button. Choose "save as PDF file" or actually send the document to a printer.
2) Click the
"download records" button to obtain a CSV file containing all records in your database for any of our services.
You will receive automatic email notification when a patient enters or edits an ePatientHistory form. You may then log in to the admin panel to access the patient history.
PayPal will automatically send you an email notification of every payment received. You may then log in to the admin panel and access payment history.
No. You may have an unlimited number of patients, clients or customers use your online services.
ePatientHistory: Invite your staff to access our ONLINE DEMO and log in with username = demo_admin; password = demo123. The demo will show your staff how the service will save them time, with less stress. Office managers, assistants and hygienists often must interpret forms that are illegible, which slows down the process. Many offices have staff retype handwritten forms into the practice management software, or scan the forms, which is very time consuming. Our system provides completed forms that are easy to read, and they can be downloaded or printed with one click. Insurance eligibility and the patient's medical history can be verified before the patient arrives for an appointment. Your staff can access our online demos to understand how the system works in real time for both patients and themselves.
ePatientPayment & eClientPaymentss: Invite your staff to access our ONLINE DEMOs and log in with the username = demo_admin; password = demo123. The service for payment plans will decrease collection issues by implementing recurring payments received on time each month. Payment on account service is for those patients or clients who receive monthly statements and need to enter the amount of their payment. Online payment services are vastly popular and studies show that the popularity of paying bills online is growing exponentially, and is quickly becoming expected by most consumers. It is very disappointing these days not to have online bill paying options for managing our finances!
We do our best to ensure that email gets to its destination but unfortunately email is not perfect and the proliferation of SPAM means that SPAM filters are working in full force. You can tell a patient to watch for the coming email, to check their SPAM folders if they haven't received the email and to add epatienthistory.com domain to their Safe Senders List if their email client supports this functionality. Alternatively, providing a direct link from your website to the service you purchase will ensure that users have easy access.
Not directly. Physicians should make a note in the chart or electronic EHR/practice management software [dated] with “ I reviewed the patient’s personal and medical/dental histories with ‘patient name.”
Yes. If you delete a patient history, email webmaster@epatienthistory.com so the information may be retrieved and restored to your database. If you delete a payment history, you can retrieve the information from your PayPal account and re-enter the information.
We recommend that you print flyers or simple contact cards with a direct link to the patient registration page. During each recall appointment, have the office manager ask patients to update medical and personal records by registering online. You can also request the patient’s email address and send them an invitation via email with a link to the registration page.
If you require a physical signature on the HIPAA notice or other forms, it is best to print the forms and obtain signatures at the time of the patient's appointment.
ePatientPayments and eClientPayments custom plans will generate a unique URL address for each entry, which is emailed directly to the patient or client. For "payment on account" services, we recommend that you include notice that you now accept online payments in monthly statements, and include the URL address to the payment page. You can also request patient or client email addresses and send them an invitation via email with a link to the online "payment-on-account" page.
We offer a fully functional online demo to test the system prior to ordering our service. Due to the customization, database configuration, and other elements required for establishing your service account, no refunds are issued once you place an order. Your initial commitment is for one year of the service and hosting, payable in advance. There is no obligation to renew the service at the end of the initial one year term. Cancellation or discontinued use of the service during the initial year, for any reason, will not result in a refund.
Yes we do, please click the CLIENT COMMENTS tab above to read them.
Our services are priced to be highly competitive and affordable. We do not offer discounts or group sales at this time.
First, we ask that you read the TERMS AND CONDITIONS of account service. Account terms are for one year and fees for service and hosting are non-refundable if canceled early. If your account term is up, there is no obligation to renew for subsequent one year terms. If you elect not to renew your account, service will be discontinued and your data will be removed from our server.
Renewal rates apply only to hosting, as configuration for your service is a one-time charge. Should rates for hosting increase due to the rising costs for security measures, this cost may be reflected in a higher hosting fee for renewal of services upon expiration of the initial one-year term. Hosting fees are paid one year in advance to ensure that you incur no rate increase at least for one year. You may certainly pre-order renewal of your service for more than one year if you wish to "lock in" the current hosting rate. However, since this reserves valuable space on our server, pre-ordered renewals are nonrefundable. This is about the best we can do and still offer such affordable services.
Yes and we will provide a choice of graphic buttons and the HTML code to include on your site. If you are HTML-savvy you can do this yourself, or you can deliver the information directly to your webmaster for implementation. Links on your website direct patients to your service. The pages for your service on our website are customized to mimic the "look and feel" of your website as much as possible. Click here for a good example of customization for one of our ePatientPayments.com clients.
It depends. We allow download of a standard CSV file which can be imported into any database. If your software allows for importing a CSV or Excel file, then the answer is yes. In this case, during the development phase, our webmaster will determine the appropriate database field names to correspond with import into your software.
It has been our experience that most EMR or PM systems can be configured to import data from standard CSV files. However, there are a wide variety of systems, and often an exorbitant cost by the software developer of each system for configuring this level of integration. That fact is beyond our control, and it is best to consult your system developer to determine compatibility.
Unfortunately, few websites meet the requirements by HIPAA, or SSL certification, that would permit integration and use of our service. Additionally, many websites are hosted on template-based plans that do not allow the installation of the PHP scripting required. It is far less complicated, much more affordable and secure to have your online service hosted on our secure, dedicated servers.