Our office is open from 8:00 am to 5:00 pm, Monday through Friday. Some of the services we offer include: breast augmentation, reduction and lift; liposuction; tummy tuck; collagen and Botox injections; laser hair reduction and spider vein treatment; mole evaluation; various hand treatments and surgeries, including carpal tunnel syndrome; and various skin care treatments and product lines.

If you require special assistance (wheelchair, transfer to exam table, language, etc.) please let our office staff know prior to your arrival for the appointment so that we may make arrangements to obtain assistance, if possible.

Everyone here at Missouri Plastic & Hand Surgery understands that your time is just as valuable as ours. We make every effort to keep your wait to see the doctor to an absolute minimum and make rescheduling your appointment unnecessary. However, from time to time, it may become necessary for us to reschedule your appointment date and/or time, or the wait to see the doctor may be extended, as our physicians are on-call for emergencies with local hospitals. In these rare instances, we kindly ask for your understanding and cooperation. These situations are unexpected and unpredictable, but if one does occur, please be assured that we will make every effort to minimize your inconvenience.

If you are unable to keep your scheduled appointment, please give our staff at least 24 hours notice. Due to limited availability of appointments, you could be billed $100 as a “no-show” fee if you miss your appointment without the required 24 hour notice.

Full payment is required at the time of service for all cosmetic consultations, as well as for patients whom we are not providers with their insurance carrier. For your convenience, we accept cash, MasterCard, Visa and Discover credit cards. Cosmetic consultation and new patient fees range between $150 to $250.

As a courtesy to our patients, we file all insurance claims, even if we are not providers for the insurance. It is your responsibility to furnish our office with a current copy of your insurance card(s). For patients whose insurance has a copay, the copay must be paid on the day of service. For patients who have Medicare, but no supplement, 20% of the office charges will be due at the time of service. For patients with no insurance or insurance for which we are not a provider, payment in full is due at the time of service unless prior arrangement have been made with our office management staff.

We are participating providers for: BlueCross/BlueShield, Champus, Encompass, Ethix/MidRivers/ProAmerica, Great Rivers, Great West, Group Health Plan, Healthlink, MedAmerica Healthnet Blue, Medicaid, and Medicare.

Regarding accidents, legal cases, etc. where you, the patient, believes someone else is responsible for medical expenses requires that you as the patient must be responsible for payment to Missouri Plastic & Hand Surgery at the time of service. Our office cannot be expected to wait for court decisions, conclusions, or disputed insurance settlements. We will assist with any paperwork, etc. required for reimbursement from the third party believed to be liable for your medical expenses.

Please Note: Any accidents, such as cuts, burns, falls, etc., filed with health insurance may result in a follow-up form from your insurance. This MUST be filled out and returned immediately. All outstanding balances will become your responsibility until these forms are completed and returned. We DO NOT file Auto or Third Party liability insurance, but we will provide you with a claim form to send to your insurance carrier. If you are unsure if this policy applies to you, please consult with our office staff.

In cases of Workers’ Compensation cases, we must have an authorization form from your employer or the employer’s insurance carrier to provide medical services. If your claim is denied, you are responsible for payment of the services provided.

Any data about your health is extremely sensitive. Therefore you should be able to decide for yourself who can access your personal health record. This is given highest priority at Missouri Plastic & Hand Surgery, and under no circumstances do we allow access to your data by anyone other than you.

Your trust and confidence is our biggest concern. Midwest Physician & Surgeons online patient communications are encrypted across all platforms.

Our security certificates (e.g. SSL encryption) are provided by COMODO SSL. COMODO currently provides the highest possible encryption methods for e-commerce transactions and the transfer of sensitive data over the Internet. Trusted by clients such as IBM, Microsoft, Intel, BP, Shell Oil, Expedia.com, Novell, Oracle and others. Therefore, your data is always in safe hands at Missouri Plastic & Hand Surgery. As soon as you log in to your personal health record, you switch over to our secure server. Your password, medical documentation and financial details are always encrypted and handled securely. By using the latest technology, your personal health record is always protected against access by unauthorized users.

When you register as a patient, you select a personal user name and password. Thereafter, you will use this data to log in to your account. Please ensure your user name is between 5 and 20 characters in length, and contains lowercase letters (except for umlauts such as  ä,ö,ü and ß) and numbers only. Your password should be 8 to 20 characters long, and may contain any letter or symbol. You should choose a password that consists of a combination of numbers, lowercase and uppercase letters (except for umlauts such as ä,ö,ü and ß), and special characters. Permissible special characters are *[](){}!@#$%_. This decreases the likelihood of others recognizing and remembering your password. As an additional precaution, you should alter your password regularly.

Server certificates check the identities of the computers that communicate with one another and only allow authorized servers to exchange information. Additionally, special SSL encryption prevents unauthorized parties from accessing sent data and thus protects your privacy.